Techmatix / Lounge Share / Support
Support
Contact us
Email support@techmatix.ai. If it's about a booking, include the airport and date. Please don't send photos of your boarding pass or status card by email; the app handles those securely.
Common questions
Does Lounge Share cost anything?
No. The app is free, and no money ever changes hands between hosts and guests. If you choose to buy a day pass through a link in the app, you buy it from the seller, not from us.
Why can't I see who my host is?
Hosts stay anonymous, by design. You can see that their status is verified and how other guests rated them. On the day, you'll find each other at the lounge entrance using "I'm here".
What if the lounge is full or turns us away?
Lounges decide who gets in, and sometimes they're full. If that happens, record it in the booking. Nobody is at fault, and it helps other travellers know what to expect.
How is my airline status verified?
You add a photo of your status card in the app, and our team checks it. The photo is never shown to other users, and it's deleted when you remove the status from your account.
When are my flights deleted?
Automatically, 30 days after the flight date. See the privacy policy for everything else.
Delete your account
You can delete your Lounge Share account and its data at any time:
- In the app: open Profile, choose Delete account, and confirm.
- By email: if you can't use the app, email privacy@techmatix.ai from the address you signed up with, and we'll delete your account within 30 days.
What is deleted: your account and profile, flights, status verifications with their photos, lounge memberships, offers, and meeting messages and photos. Upcoming bookings are cancelled, and the other traveller is told.
What may be kept: reviews, crowd reports and lounge feedback stay, but with all link to you removed. We also keep records the law requires us to keep, for as long as it requires, and records of an open dispute until it is resolved.